Dealing With Difficult People
This class identifies 4 types of difficult persons, explores why a person may be being difficult, examines our reactions, and lists basic steps in a method for dealing with difficult situations.
Goal: to learn how people react in different situations and methods for dealing with those reactions
This mobile-friendly class is accessible on any device, including tablets and phones.
What customers are saying about this class:
"I learned the value of having ways to de-esculate a situation before it gets really bad."
"Wonderful - I think difficult people aren't going to be so difficult anymore:)"
"This class taught me lots of ways to work with a variety of situations I come across in my everyday life."
"Super informational and fun class."
"Absolutely terrific!"
Dealing With Difficult People
Goal: to learn how people react in different situations and methods for dealing with those reactions
Table of Contents
- What is a "Difficult" Person?
- Why Do They Behave This Way?
- It's All in How You See It
- What About You?
- Difficult Situations
- C.L.A.S.S.
- Real Life
Learning Objectives
After completing this class, the student will be able to:
- describe some ways that difficult people act in difficult situations
- describe how someone’s response may affect how the difficult person may react
- list basic steps in the C.L.A.S.S. method for dealing with difficult situations
NOTE: This course may reflect state-specific regulations. No information in this course supersedes any state regulations you need to follow. You must consult your state’s regulations when developing policies and procedures. Regulations for all states are accessible on the National Database of Child Care Licensing Regulations. Click on the link provided to view regulations in your state.
After completing this class, the student will be able to:
- describe some ways that difficult people act in difficult situations
- describe how someone’s response may affect how the difficult person may react
- list basic steps in the C.L.A.S.S. method for dealing with difficult situations