The class is also available as part of a Knowledge Collection$45 Take the Stress Out! See Details
This class identifies 4 types of difficult persons, explores why a person may be being difficult, examines our reactions, and lists basic steps in a method for dealing with difficult situations.
This mobile-friendly class is accessible on any device, including tablets and phones.
What customers are saying about this class:
"I learned the value of having ways to de-esculate a situation before it gets really bad."
"Wonderful - I think difficult people aren't going to be so difficult anymore:)"
"This class taught me lots of ways to work with a variety of situations I come across in my everyday life."
"Super informational and fun class."
Goal: to learn how people react in different situations and methods for dealing with those reactions
At the end of this class, you will be able to:
NOTE: This course may reflect state-specific regulations. No information in this course supersedes any state regulations you need to follow. You must consult your state’s regulations when developing policies and procedures. Regulations for all states are accessible on the National Database of Child Care Licensing Regulations. Click on the link provided to view regulations in your state.