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Dealing With Difficult People

1hour 0.1CEUs
$10

The class is also available as part of a Knowledge Collection

$45 Take the Stress Out! See Details  

Description

This class identifies 4 types of difficult persons, explores why a person may be being difficult, examines our reactions, and lists basic steps in a method for dealing with difficult situations.

Goal: to learn how people react in different situations and methods for dealing with those reactions

This mobile-friendly class is accessible on any device, including tablets and phones.

 

What customers are saying about this class:

"I learned the value of having ways to de-esculate a situation before it gets really bad."

"Wonderful - I think difficult people aren't going to be so difficult anymore:)"

"This class taught me lots of ways to work with a variety of situations I come across in my everyday life."

"Super informational and fun class."

"Absolutely terrific!"

 

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Dealing With Difficult People

Goal: to learn how people react in different situations and methods for dealing with those reactions

 

 

Table of Contents

  1. What is a "Difficult" Person?
  2. Why Do They Behave This Way?
  3. It's All in How You See It
  4. What About You?
  5. Difficult Situations
  6. C.L.A.S.S.
  7. Real Life

 

Learning Objectives

After completing this class, the student will be able to:

  • describe some ways that difficult people act in difficult situations
  • describe how someone’s response may affect how the difficult person may react
  • list basic steps in the C.L.A.S.S. method for dealing with difficult situations

 

 

NOTE: This course may reflect state-specific regulations. No information in this course supersedes any state regulations you need to follow. You must consult your state’s regulations when developing policies and procedures. Regulations for all states are accessible on the National Database of Child Care Licensing Regulations. Click on the link provided to view regulations in your state.

 

Leadership, Professionalism & Career Guidance

Learning Outcomes

After completing this class, the student will be able to:

  • describe some ways that difficult people act in difficult situations
  • describe how someone’s response may affect how the difficult person may react
  • list basic steps in the C.L.A.S.S. method for dealing with difficult situations
Approved or accepted in:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, Puerto Rico, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington